PRIVACY & RETURN POLICY
Privacy and Return Policy
Order Confirmation and Non-Cancellability
Once an order is confirmed and the purchase is completed, processing and associated procedures begin. Therefore, an order cannot be cancelled or exchanged after it has been confirmed.
We recommend reviewing all order details carefully before completing the purchase and final confirmation.
Shipping and Delivery
We work on processing and shipping orders on time according to the destination and available shipping services.
However, exceptional delays may sometimes occur due to circumstances beyond our control, such as global crises, epidemics, wars, or disruptions in shipping companies and services.
In the event of any exceptional delay affecting your order, the ROSSEISSA team will contact you to keep you updated and work with you to find the most suitable solution possible.
Damaged or Defective Products
At ROSSEISSA, we are keen to carefully inspect and verify every piece before processing and dispatching it.
If the product arrives damaged due to shipping, or if you notice a manufacturing defect upon receipt, please contact customer service immediately upon receiving the order via:
Please attach clear photos showing the condition of the product and the damage present, so that our team can review and verify the case.
Upon receiving the details and photos, the ROSSEISSA team will review the case and contact you to take the appropriate action and help resolve the issue.
Returns and Exchanges
Due to the nature of ROSSEISSA pieces, their rarity, and the production of many in limited quantities, we do not accept returns or exchanges of products after the purchase is completed and the order is received.
The only exceptions to this are cases where the product arrives damaged due to shipping or contains a proven manufacturing defect.
Every piece is carefully inspected and its condition is verified before dispatch to ensure it reaches the customer in a condition worthy of ROSSEISSA's standards.
In the event of an issue covered under the cases mentioned above, you must contact customer service within the first 24 hours of receiving the order, and send the necessary photos and details so that the case can be evaluated and you can be assisted with the appropriate procedure.