FAQ
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How can I place an order with ROSSEISSA?
You can order directly through the ROSSEISSA website or through one of our authorized distributors.
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What payment methods are available?
Payments can be made using the bank cards available on our website.
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Is payment through the website secure?
Yes, payment transactions on our website are conducted securely.
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Do the prices include taxes?
Yes, the displayed prices include applicable taxes.
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Are ROSSEISSA products always available?
ROSSEISSA pieces are produced in limited quantities, so not all items may be available at all times.
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Can I reserve a piece before it becomes available?
Yes. A piece can be reserved after paying its full value, and we will hold your order until it arrives and then ship it to you.
For custom-made orders, you can contact us through the special orders department.
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How long does order processing take?
Processing time varies depending on the type of product and whether the item is in stock or being custom-made for you.
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Does ROSSEISSA ship worldwide?
Yes, we offer international shipping to various parts of the world, subject to the availability of shipping services to the required destination.
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Can I track my order?
Yes, you can track the status of your order by contacting customer service at:
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Can an order be sent directly as a gift to someone else?
Yes, you can choose the recipient's address at checkout, and we will ship the gift directly to them.
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Can I request an item that is currently not listed on the website?
Depending on the product, you can contact us via the special orders department to inquire about the possibility of sourcing or custom-making the item for you.
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Does ROSSEISSA offer customization and special order services?
Yes, this service is available through the special orders department, subject to feasibility.
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How can I contact ROSSEISSA regarding my order?
We are happy to assist you via our customer service email: